Buyer Beware
Snip from PTO Today Article by Karen Nerney
As with any venture, it pays to ask questions, read the fine print, and know what you’re buying. Be aware of potential hidden charges, such as fees to make changes and higher prices for reorders. The charges may be legitimate; just be sure you know what you’re agreeing to, and don’t assume anything. Read the contract and make sure you get all your questions answered before you sign.
Be especially aware of art charges, as some companies charge as much as $60 an hour for graphic design, warns McGuffin. There also may be a charge for screen changes as well as color separations. If you are charged for art, it should become your property, she says.
Also, says Paul Dubbell, president of Wild Hare Sportswear, “Anybody who’s going to be a consumer needs to find out the quality of the shirt, who the manufacturer is, the weight of the shirt. You want to make sure the vendor is reputable in terms of the garment and decoration that’s going to be put on it.”
Some parent groups recommend you ask for a sample of the item you’re going to sell to determine the quality. Also, think about your audience: Kids outgrow clothes fast, and moms prefer wash-and-wear garments.
Finally, choose a reputable vendor, get references, and check their policies on returns and mistakes.
Before you hire a spiritwear vendor, be sure to ask these questions:
- How long have you been in business?
- Do you have references?
- Do you provide graphic design support, or do we need to provide you with camera-ready art?
- Are there charges for graphic work?
- Is there a setup fee?
- Are there charges if my design features more than one color?
- Are there extra charges for large sizes, such as 2X and 3X?
- Can I see the design before you print the item?
- Are there charges for shipping and/or handling?
- If I have a rush order, is there an extra charge?
- Do you provide a customized order sheet, and is there a charge for that?
- What is the turnaround time for an order?
- Is a deposit required or can you bill us?
- What is your policy if there is an error in printing?
- Can you put it in writing?
